Last updated: 14/01/2026

Welcome to Mary Mint! By accessing or using our website www.marymint.co.uk (the "Site") and making purchases, you agree to the following terms and conditions. Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing or using our Site, placing an order, or using any of our services, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use the Site.

2. Privacy Policy

Your use of our Site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for details.

3. Eligibility

You must be at least 18 years old to use our services. By using the Site, you represent and warrant that you meet the eligibility requirements.

4. Account Registration

To make a purchase, you may be required to create an account with us. You agree to:

Provide accurate, current, and complete information.

Maintain the confidentiality of your account credentials.

Be responsible for all activities that occur under your account.

If you suspect any unauthorized access or activity, you should immediately notify us.

5. Products and Pricing

Product Availability: We make every effort to ensure that the products displayed on our Site are available. However, we do not guarantee that products will be in stock or available at all times.

Pricing: All prices on our Site are listed in British pounds (£). Prices are subject to change without notice. We reserve the right to correct pricing errors if they occur.

Product Descriptions: We try to provide accurate descriptions of our products. However, we do not guarantee that product details are error-free.

6. Orders and Payments

Order Acceptance: By placing an order, you are making an offer to purchase products from us. We will send you an order confirmation, but this does not guarantee that the order is accepted. We reserve the right to cancel or refuse any order.

Payment: All payments must be made using one of our accepted payment methods. If payment is not successfully processed, we may cancel the order.

7. Shipping and Delivery

Shipping Methods and Fees: Shipping costs will be calculated at checkout based on your delivery address and chosen shipping method. We aim to dispatch orders as soon as possible, but shipping times may vary.

Delivery Time: Estimated delivery times are provided for convenience but are not guaranteed. We are not responsible for any delays caused by third-party couriers or unforeseen events.

8. Returns and Refunds

Return Policy: You may return unused, unopened items within 14 days for a refund or exchange. Certain products, such as perishable items or personalised goods, may be non-returnable.

Refunds: If your return is approved, a refund will be issued to your original payment method. Shipping fees are non-refundable.

9. User Conduct

When using our Site, you agree not to:

Violate any laws or regulations.

Engage in fraudulent or deceptive activities.

Upload harmful content such as viruses or malware.

Interfere with or disrupt the operation of our Site or services.

10. Intellectual Property

All content on our Site, including text, images, logos, and trademarks, is the property of Mary Mint or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content from our Site without prior permission.

11. Limitation of Liability

To the fullest extent permitted by law, Mary Mint is not liable for any damages arising from:

The use of our Site or services.

Errors or omissions in product information.

Delays in processing or shipping orders.

Any indirect, incidental, or consequential damages.

12. Indemnification

You agree to indemnify and hold harmless  Mary Mint, its officers, employees, and agents from any claims, damages, or liabilities arising from your use of the Site or violation of these Terms.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last updated" date. It is your responsibility to review these Terms periodically.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in the competent courts located in England and Wales.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
marymintuk@proton.me

16. Miscellaneous

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement: These Terms constitute the entire agreement between you and us regarding the use of the Site and services.

Jurisdiction & Dispute Resolution

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or any contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction
We both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, your use of this website, or any contract for the purchase of goods from us.

Consumer Rights
Nothing in this section shall limit or remove any rights you have under mandatory consumer protection laws in your country of residence. If you are a consumer resident outside the United Kingdom, you may also bring proceedings in your local courts where required by applicable law.

Shipping and Delivery Terms: We aim to dispatch all orders within two working days, though this may change if we do not have the stock available. If a product is out of stock, we will notify you immediately and try to give you an estimated delivery date. Delivery will depend on your selected postage method that you choose from the check out

Returns and Refunds Policy

 Last updated: 14/01/2026

At Mary Mint, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward returns and refunds process. Please read our policy below for details.

1. Returns Eligibility

You may return your item(s) within 14 days from the date you received your order. To be eligible for a return, the following conditions must be met:

Condition of the Item(s): Items must be unused, unworn, and in the original packaging with all tags and labels still attached. We cannot accept returns for items that have been used, washed, or damaged.

Non-returnable Items: The following items are non-returnable and non-refundable:

Perishable goods (e.g., food or cosmetics).

Personalised or custom-made items.

Gift cards.

Downloadable software or digital products.

Final sale or clearance items.

2. How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at marymintuk@proton.me with the following details:

Order number.

Item(s) you wish to return.

Reason for return.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to send your item(s) back to us.

Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item, damaged goods). We recommend using a tracked shipping method for returns, as we are not responsible for lost or damaged returns during transit.

3. Refund Process

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within [X] business days. Please note the following:

Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, the refund may take a few business days to reflect in your account, depending on your bank's processing times.

Shipping Fees: Shipping costs are non-refundable, except in cases where the return is due to our error or if you received a damaged or incorrect item.

4. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, colour, or product, please return the original item(s) and place a new order for the item(s) you want.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at marymintuk@proton.me within 14 days of receiving your order. We will either offer a replacement or refund, depending on the situation.

Damage During Shipping: If an item is damaged during shipping, please take photos of the packaging and damaged item(s), and contact us within 3 days. We will guide you through the return or replacement process.

Defective Items: If you believe your item is defective, please contact us with details of the defect, including photos if applicable, so we can resolve the issue promptly.

6. Late Returns

Returns made after the 14 day period may be accepted at our discretion, but may be subject to a restocking fee of 25% of the total order value.

7. Restocking Fees

In some cases, we may charge a restocking fee for returned items, especially for large or bulky items, or items that were special ordered. This fee will be specified at the time of return and is typically 25% of the total order value.

8. Cancellations

If you wish to cancel your order, please contact us immediately at marymintuk@proton.me. We can only cancel orders that have not yet been processed or shipped. Once an order has been shipped, the standard return process will apply.

9. Contact Information

If you have any questions about our returns process or need assistance, please contact us at:

Email: marymintuk@proton.me

10. Final Notes

We strive to provide the best customer service and make your shopping experience as smooth as possible. If you have any concerns or need further assistance, don't hesitate to get in touch with us. We're happy to help!

Limitation of Liability

1. General Disclaimer of Liability

To the fullest extent permitted by law, Mary Mint shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for any loss of profits, revenue, or data, arising from or in connection with:

The use or inability to use our website or services.

Any errors or omissions in content on the website.

Any disruptions to the website or services due to technical issues, including server downtime or interruptions caused by third parties.

The products or services purchased from our website, except as explicitly stated in our Return and Refund Policy.

2. Product Liability

While we take reasonable care in selecting and selling products, Mary Mint is not responsible for the following:

Any injuries, damages, or losses that result from the improper use of our products.

Any allergic reactions, health issues, or other adverse effects that may arise from the use of any of the products sold on our site.

Any defects in products or errors in product descriptions. In the event of a defect or issue, you are encouraged to contact us directly for resolution according to our Return and Refund Policy.

3. Shipping and Delivery

Mary Mint is not liable for any delays, losses, or damages caused by third-party couriers, delivery services, or other external factors beyond our control (e.g., natural disasters, strikes, or government regulations).

If your product is lost or damaged during shipping, we will work with the courier to resolve the issue, but we are not liable for any loss or damage to items once they have been handed over to the courier for delivery. Please refer to our Returns and Refunds Policy for further information.

4. Force Majeure

We will not be liable for any failure or delay in the performance of our obligations due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, strikes, labour disputes, supply shortages, or government actions.

5. No Guarantee of Results

We do not guarantee any specific outcomes or results from using our products or services, whether stated or implied. All product descriptions, recommendations, and information provided on the website are for informational purposes only.

6. No Warranties

Except as otherwise provided in these Terms and Conditions, we make no representations or warranties of any kind, express or implied, regarding the products, services, or information available through our website. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Indemnification

You agree to indemnify, defend, and hold harmless Mary Mint, its affiliates, employees, officers, agents, and suppliers from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising from your use of the website, your breach of these Terms and Conditions, or any violation of applicable law.